Xbox Support Tells Customer Who Received Unfinished X1 Controller To Commit Return Fraud

xb1-broken-controller-592

GameFront has reported on a very interesting developing story out of the UK, where Microsoft has already had users pay $621 for replacement consoles and now have refused to refund an Xbox ONE controller that arrived unfinished unless the user paid for the shipping himself. On top of that, this was during the holiday season while MS was claiming to be sending console replacements in under 3 days for American customers, and telling UK customers they’d have to give up a security deposit of $621 while MS waited to receive their broken machine (which in many cases was forced to be shipped at the cost of the user). Beyond that, MS Support publicly took a strange turn for the worst when it actually suggested that this customer “just” buy a new X1 controller while waiting for the replacement to arrive (on top of paying for their own shipping) and then they were told to “just” return it and say it didn’t work – thereby committing return fraud.

Xbox ONE Return Fraud

Read the Full Story at GameFront by Clicking Here

Editor’s Note: RealGamerNewZ has moved web servers, some older posts can no longer be commented on and have been preserved without their images. Thank you for your understanding in this matter. This article was written by Jon Ireson on 20140118 and was last modified on 20140118 .